| The Philippine Opportunity Trans Asian Outsource Solutions provides innovative offshore telecom solutions to US and UK based clients in the IT, Travel, Hospitality, Resort, Medical, Legal, Telecommunications and Financial Services industries. By offering facilities in the Philippines, this allows staffing with highly-skilled, university-educated customer relationship professionals, for a fraction of the price of operating U.S. based in-house service divisions, or outsourcing to stateside service bureaus.
Philippine call centers offer superior English skills over the vast number of competitive centers developing world wide, even India. As evidenced by Dell computers recent decision to relocate their primary offshore customer service facility to the Philippines from India and expand its commitment to approximately 4000 stations. Hong Kong Shanghai Bank(HSBC) one of the worlds leading international banks, world recently transferred its world wide service center to the Philippines (dedicating over 3000 stations), joining Citibank which has over 2000 stations dedicated to credit card customer service in the Philippines.
Services provided by Philippine call centers include inbound customer service support, outbound telemarketing, and technical service product support (e.g. Cisco, Microsoft, Dell ).
Additionally, Please don't be misled by the Philippines being a third world country. In fact over 500 international corporations currently do business in the Philippines, companies such as IBM, Intel, Cisco, Microsoft, Sun, HP, Sun, Siemens, PLDT, AOL, E-loan, Dell, US Air, Expedia, .etc. So if you are looking for a call center, join the blue chips established here. You can be sure of the quality that Philippines call centers can offer you.
Makati is the main financial district in the Philippines. Here you will find leading banks and financial institutions such as Deutsche Bank, BPI, Bank of America, Citibank, Mapfre, HSBC, Ayala Life, among others.
Philippine Call centers have taken advantage of a wide range of technological advances in telecommunications and computer technologies, including automatic call distribution (ACD), interactive voice response (IVR), and computer telephony integration (CTI), which allows the actions of the computer to be synchronized with what is happening on the phone. In addition, early customer relationship management (CRM) technologies, such as Siebel, and other database systems, were heavily employed in call centers. The latest Internet technologies allow "virtual" call centers to be established across a company's telecommunications network without physically putting all the people in one office.
The results are nothing short of incredible for the client companies operating here: vastly improved service and customer satisfaction levels, and a significant reduction in CRM-related costs. A company outsourcing 300 seats of customer care work to the Philippines can on average expect to save $7-10m a year.
Savings on a 300 seat center, based on hourly labor savings alone, average $6-8 million a year. (contact us for a complete break down on costs) |
